Legal
Privacy Policy
Last updated: September 1, 2026
PT Teras Rempah Nusantara ("we," "us," "our"), operating the export brand Alami by Mader through the website thealami.co.id (the "Site"), respects your privacy. This Privacy Policy explains what information we collect from visitors and business inquiries, how we use it, and the choices and rights available to you.
The Site is a business-to-business (B2B) website for importers, distributors, retailers, HORECA buyers, and private label partners. We do not operate an online store or checkout on this Site, and we do not knowingly direct the Site at consumers or children.
1. Information We Collect
Information you provide to us
When you submit an inquiry through our contact form, we collect the information you enter: full name, business email address, company name, country of operation, product interest, and the message you write. We use this information solely to respond to your inquiry and to manage the resulting business relationship.
Information collected automatically
Like most websites, our hosting infrastructure automatically logs standard technical information when you visit the Site, such as your IP address, browser type, and the pages you request. This is used only for security, troubleshooting, and keeping the Site running reliably — not for advertising or profiling.
As of the date above, this Site does not use Google Analytics, advertising pixels, or third-party marketing trackers. If that changes, we will update this policy accordingly. The Site does not display a cookie banner because it does not set non-essential cookies; any cookies in use are strictly technical (for example, session or security-related cookies).
2. How We Use Your Information
- To respond to inquiries submitted through the contact form and follow up on samples, pricing, and MOQ requests.
- To manage an ongoing business relationship, including export documentation, certification records, and order communication.
- To maintain the security, integrity, and proper functioning of the Site.
- To comply with applicable legal, tax, customs, and export obligations.
We do not sell your personal data, and we do not share it with third parties for their own marketing purposes.
3. Who We Share Information With
We do not use a third-party CRM, email marketing platform, or advertising network in connection with contact form submissions at this time. Submitted inquiries are stored on our website's own database and forwarded by email to our export team. We may share limited information with logistics, customs, certification, or professional service providers strictly where necessary to fulfill an order or comply with a legal obligation — for example, providing shipping documentation to a freight forwarder you have engaged.
4. Data Retention
We retain contact form submissions and related business correspondence for as long as reasonably necessary to manage the inquiry or business relationship, and afterward as required by applicable tax, customs, or accounting record-keeping obligations under Indonesian law. You may request earlier deletion as described in Section 6.
5. Data Security
The Site is served over HTTPS with an enforced SSL connection, and we apply reasonable technical and organizational measures to protect submitted information against unauthorized access, alteration, or loss. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on where you are based, you may have rights over your personal data:
- Indonesia — Law No. 27 of 2022 on Personal Data Protection (UU PDP): you have the right to obtain information about the clarity of purpose for data processing, to access and obtain a copy of your data, to complete and correct your data, to withdraw consent, and to object to certain processing.
- European Union / United Kingdom (GDPR): if you are contacting us from the EU or UK, you have the right to access, rectify, erase, or restrict processing of your personal data, to data portability, and to object to processing, subject to applicable legal exceptions.
- Other jurisdictions: we will make reasonable efforts to honor comparable requests from buyers in other markets we serve, including the United States and Gulf countries.
To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable timeframe.
7. International Transfers
As an Indonesia-based exporter, information you submit is processed and stored in connection with our operations in Indonesia. Where we correspond with buyers outside Indonesia, your inquiry details are necessarily transferred to and processed in Indonesia so that our export team can respond.
8. Children's Privacy
This Site is intended for business use by adult professionals and is not directed at children. We do not knowingly collect personal data from children.
9. Contact Us
For any question about this Privacy Policy or to exercise your data rights, contact us at:
PT Teras Rempah Nusantara
Ruko Mahkota Ancol Blok F No. 3, Jakarta Utara 14420, Indonesia
Phone / WhatsApp: +62 811-1812-558
Email: [email protected]
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.